User help and support

Greenhood takes privacy very seriously. We use advanced encryption technology to protect your data and never share personal information with third parties without your permission. In addition, our decentralized systems ensure that you have full control over your data and assets. You can find out more about this in the privacy terms in the app.

Greenhood's Visa-based payment card allows you to instantly convert your crypto to “old world” payments. This means that you can pay almost anywhere Visa is accepted, without first converting your crypto to fiat money.

Within the Greenhood App, you can easily track all your transactions via the activity overview. Here you can see an overview of all incoming and outgoing payments, including date, time and involved addresses.

Yes, you can restore your Greenhood wallet on a new device by entering your seed while setting up the app. Make sure you've stored your seed securely, as this is the only way to restore your wallet.

It's important to do your own research into your country's tax and regulatory requirements. Greenhood strives to comply with all relevant laws and regulations, but it is the user's responsibility to comply with local tax and legal requirements.

In principle, using the Greenhood wallet is free. For example, no fees are charged for facilitating the transactions. However, there may be fees associated with certain services, such as premium features or payment card subscriptions. These costs are always communicated transparently within the app.

Yes, Greenhood works with multiple integration partners, allowing you to connect your wallet to other services. For example, you can transfer money directly to an IBAN account or use our Visa-based payment card for seamless “old world” payments. You can also use Wallet Connect to connect to “dApps”.

Regional currencies have been developed for local communities and function as an alternative means of payment. Each regional currency has the same value as one euro and can be used for transactions within the region. This promotes the local economy and makes payments more efficient and cheaper.

If you lose your seed, you will no longer be able to access your wallet and assets. That's why it's crucial to store your seed safely in multiple safe places. Unfortunately, Greenhood can't help you restore access without your seed, because we don't have access to user seeds to ensure your privacy and safety.

Download the Greenhood wallet from the App Store or Google Play Store. Create an account and follow the instructions to set up your wallet. Make sure you store your seed safely. Once your account is set up, you can start transacting, managing your assets, and participating in the Greenhood ecosystem.

NFTs (Non-Fungible Tokens) are unique digital assets that are not interchangeable. Within Greenhood, you can use NFTs for various purposes such as sponsorship packages, loyalty programs or as collectibles. They offer an innovative way to capture value and ownership digitally.

You can secure your account with multi-factor authentication (MFA) and a strong, unique seed. It's also important to store your seed securely and never share it with others. For extra security, you can also lock the Greenhood wallet with a PIN code and biometric lock.

Entrepreneurs benefit from the Greenhood ecosystem by gaining access to a new, efficient payment infrastructure. Regional currencies, for example, offer low transaction costs and stimulate the local economy. In addition, the Greenhood Wallet allows merchants to process payments quickly and securely, without having to rely on traditional banks.

Greenhood offers associations various options to optimize their activities, such as innovative sponsorship opportunities, simplified canteen payments and tools for voting rights and participation.

With Greenhood's future Visa-based payment card, you can instantly convert your crypto to “old world” payments, supported in almost all locations where you can pay.

Greenhood uses advanced security technologies such as encryption, blockchain, and multi-factor authentication to keep your data and assets safe. Because the technology is decentralized, Greenhood cannot stop a placed transaction. As a user, you are responsible for your assets and must keep your seed phrase and login details strictly confidential. Greenhood also offers additional security options such as biometric authentication and a PIN. By following these measures, you can safely benefit from decentralized finance.

Each user has a unique address. To carry out a transaction, you send coins from your address to the recipient's address via a smart contract, which ensures a safe and transparent transfer of value. The Greenhood app makes this process easier by offering features such as QR scanning and a contact book.

In the “new world”, you are the full owner of your belongings. You don't need any intermediary parties, which means lower costs and more control over your finances.

Your seed is the key to your wallet. If someone else has your seed, they can get access to all your assets. So never share your seed with anyone else.

A seed is a string of words that acts as a password for your wallet. This is crucial because it's the only way to access your wallet and secure your assets. That's why you need to store them carefully and safely.

EURe is a stablecoin that is linked one to one to the euro. This means that one EURe always equals one euro. This link is guaranteed by the underlying system of reserves and regular audits. For each EURe issued, an equivalent amount of euros is held in a secure, controlled bank account. Regular external audits ensure that there are always sufficient reserves to cover all EURe spent, providing trust and stability to users. This allows users to be confident that the value of their EURe remains stable and always equals one euro.

You can obtain EURe by transferring euros from your bank account to your Greenhood IBAN. This can be done via the dApp of our partner Monerium, which can be found via the 'Apps' button at the bottom right of the Greenhood wallet.

We offer contactless payment with the Greenhood card or by using the NFC chip in your phone. Greenhood contactless payment is made possible by our partner Gnosispay. They offer this service in combination with a VISA card.

The Greenhood Coin is a digital token that represents ownership in the Greenhood cooperative. You can purchase, trade, or hold these tokens however you like. In addition, they grant voting rights when you become an official member of the cooperative.

The heart of Greenhood consists of a so-called smart contract on the blockchain.

We make use of the contracts of our partner Safe. global. Their contracts manage more than a hundred billion in assets, making them the most secure in the blockchain world.

Blockchain is a way of storing information that is very difficult to falsify.

Imagine having a book where you write all the important events, and everyone has a copy of that book. Every time something new happens, you write it on a new page that you add to the book, and everyone does the same thing in their book. But you can't change the old pages without everyone else seeing it and stopping it. That's essentially what blockchain does, but with computers and cryptography. This is the basis of the Greenhood wallet.

Decentralized Applications (DApps) are applications that record their transactions on the blockchain. One application of a DApps is, for example, to exchange your Euro for another digital currency, such as Bitcoin or Ether.

We also use dApps to take out a Greenhood subscription, where you will receive the Greenhood coin that will co-own Greenhood.